Auto Creating Support Tickets for Products and Surveys
8 Oct. 2020
Ability to auto-create 1 or more support tickets when a product is sold or a survey is completed.
So for example, if someone purchased a product you can:
1. Create an auto ticket against the customer and merge any user-defined fields into the ticket header or body
2. Create a support department and assign a public user which allows them to get emailed when an order is placed to action it. For example, if you had a contractor who you outsourced or staff for specific tasks. This user can then see all tickets only for their department and manage it within the front end ticket area (no access needed to the admin dashboard)
For surveys you could have similar requirements for staff or contractors to action a task.