As a customer, our main frustration with online marketers is their love of "tech stacks" and the confusion it creates! We see it all the time where the customer is pushed between various systems to get to the eventual "membership site" with most of the details lost along the way. But "My Zone" is the solution to this problem for our platform owners. When a prospect or customer creates a login with you, typically when they buy something or complete a survey the are automatically also given their own personal My Zone. As their journey continues any relevant information or access is added so they have only one place to go.
This powerful feature is worth mentioning! You can add a video or file in the User Area for an individual user. In addition, you can leave them a personal message or add notes for them. You can also gift them access to courses or products. Any changes immediately reflects in their my downloads area in My Zone and is only seen by them. This is an excellent way to give your students access to a coaching call for example.
Your customers get access to all their account information such as their email address as well as all the orders they have ever placed with you. They can drill down and download an invoice or click through for any downloads that were included.
This is a dedicated area for your customers to get access to any digital products you have given them as well as showing the original thank you page for reference. Their personal area files and messages are also here.
Your customers who have enrolled in your course/s can see what courses they have access to and can click into the lessons.
Good Customer service is key to any online business and we allow your customers to create support tickets and access the Knowledge Base for any assistance they may need.
As part of our automation, all your users are automatically allocated an affiliate code. This means they can share your content and simply add their link on the end of the URL. We let them know here if these links generate any sales.