The Knowledge Base module can be used in 2 main ways. You can allow your members to access various help articles or member-only articles, or restrict access by group level. The second way to use the Knowledge Base is to create a private "Staff Only" procedures and systems area.
The Knowledge Base module can be used in 2 main ways. You can allow your members to access various help articles or member-only articles, or restrict access by group level. The second way to use the Knowledge Base is to create a private "Staff Only" procedures and systems area.
Our module enables you to create searchable articles on all sorts of subjects, from your community support, internal information/procedures to FAQs. You can also include video or image to enhance the overall look of your article. Using the Knowledge Base module to centralize and organise your IP is an excellent strategy for a growing business. Your article can also be saved as draft so that a manager can review and approve before allowing it to be live.
Keep your articles organized and protected with Categories and Groups. Each category can also be allocated Group Access, this means only users in a specific group can see these articles. This is a great method to give only certain members access to advanced information. You can have main and sub categories to build out a logical grouping of your information.
You can enable a Knowledge Base Category to be "Public", which means visitors do not need to be logged in to view articles that are part of this category. This is an excellent way to create a searchable FAQ area on your public website for sales or support information.
Extend the power of your Knowledge Base with CTAs (Call To Action Buttons). You could create an affiliate link or simply the next step in the process for the user.
