Knowledge Base

The Knowledge Base module has 2 key functions. You can allow your members to access various articles which could be simple help or even extending your knowledge or access by group level. The second way is to create a private "Staff Only" procedures and systems area.

Knowledge Base

Knowledge Base

The Knowledge Base module has 2 key functions. You can allow your members to access various articles which could be simple help or even extending your knowledge. The second way is to create a private "Staff Only" procedures and systems area.

  • Create/Edit Articles
  • Knowledge Base Categories
  • Featured Articles
  • Restrict Category access by Group
  • Approval Process
  • Enable/Disable Articles
  • Article Icon
  • Videos and Images
  • Link a product or custom link

Manage Staff By Creating a Knowledgebase of Procedures

Articles

Our module enables you to create searchable articles on all sorts of subjects from your community support, internal information/procedures to FAQ's.  You can also include video or image to enhance the overall look of your article. Using the Knowledge Base module to centralize and organise your IP is an excellent strategy for a growing business.  Your article can also be saved as draft so that a manager can review and approve before allowing it to be live.

  • Public FAQs
  • Member Only Access
  • Internal Staff Procedures and Processes

Categories & Groups

Keep your articles organized and protected with Categories and Groups.  Each category can also be allocated Group Access, this means only users in a specific group can see these articles. This is a great method to give only certain members access to advanced information. You can have main and sub categories to build out a logical grouping of your information.

Private or Public

An extra feature allows you to enable a Knowledge Base Category to be "Public" which means they do not need to login to view. This is an excellent way to create a searchable FAQ area on your public website for sales or support information. 

Call To Action Buttons

Extend the power of your Knowledge Base with CTA's (Call To Action Buttons). You could create an affiliate link or simply the next step in the process for the user. 

 

 

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