Online Customer Support is a vital component often overlooked in online businesses. With our platform, you don't have to find support software to handle your customer issues or questions. We have a built-in ticket module to handle any customer contact and seamlessly help solve the problem or question.
You don't have to find support software to handle your customer issues or questions. We have a built-in ticket module to handle any customer contact.
Your customer can create a ticket and select the department they need to help them and the applicable staff member will be emailed and notified. This means there is no chance of customer service issues being left unanswered.
Our platform allows you to divide your customer services into specific departments which means they only see the tickets relevant to them. You can even have non-admin users help your customers. For example, if you had an outsourcer they would work on specific tickets and not able to access the administration areas or sensitive client information. Tickets can also be used as a way of managing your staff or contractors/outsourcers projects.
Whenever any activity is taken on the ticket all relevant parties are advised by email to ensure nothing is left to chance. They can even reply by via email which means they don't have to login.
Our Ticket Dashboard lets you access the tickets that need action and be able to filter by priority, department or customer and quickly respond and resolve.
In some cases, your customer may create duplicate tickets or you simply need to merge all the information together. You can simply select the tickets to merge and the platform will keep all the history in one single ticket.
A powerful feature in any growing business is the ability to store your intellectual property of processes and systems. So when a customer requires assistance you can link them to our flexible knowledge base system from their ticket.
By using our Project Management task system you will be able to link a task to a ticket or vice versa which adds an extra layer of control over your business and it's management.